Reviews for Samsung Authorized Service Center - JB City Square

IvyYui

May 25, 2026

5

Eddy is a very kind guy - attended to me very kindly and full of smiles. It's nice to receive a warm welcome and excellent service in the beginning of my day. …

jonathan “Drfeelgood”

May 25, 2026

1

SAMSUNG SUCKS. NEVER EVER BUY SAMSUNG. BOUGHT A BRAND NEW SAMSUNG FOLD 7 AND WITHIN MONTHS THERE IS A "BURNT MARK" DAMAGE ON THE MAIN SCREEN EVEN THOUGH I TOOK CARE OF THE PHONE VERY WELL. THEY JUST OUTRIGHT REFUSE TO LET ME CLAIM UNDER …

Er Hauzhi

May 25, 2026

5

Did my battery replacement here, the staffs were helpful in trying to help me conplete the job within half day. I sent kn the phone on 4pm and got it back by 8pm. Pricing is as per Samsung's official replacement pricing also. If you can get same-day replacement, you can also just kill time in CS or Komtar.

Michael Kloet

May 25, 2026

5

Is stressful when your phone stops working and you're overseas. Had a great experience with the diagnosis and repair of my S22. Older phone but parts kept in stock. Customer service agent Seha was fantastic.

amatt channel

May 25, 2026

1

Visited around 1PM. Two Malay staff were talking very loudly at the Samsung Service Centre in JB City Square. It felt unprofessional and disrupted the customer environment. I hope Samsung improves their service culture.

Mark Sim

May 25, 2026

1

This morning at 10am I went to your service centre at JB City Square, the man manning the repair counter was totally incompetent and rude. Never smiled talk in subdued tone makes hard to understand. Can't speak English when it's much …

SEW THEE NGAN

May 25, 2026

5

Zakir is the Samsung staff who has surprised me the most with his expertise, and has made me extremelyppy restoring my Whatsapp chats that was all lost after l got the new device.Fantastic guy who's making Samsung the greatest !!!

Southern Best Travel & Tours

May 25, 2026

1

Had my Samsung Fold 4 phone twice changed the screen and claimed warranty. Personally think the customer service (which had to switch phone and then when the time to collect the phone had to wait a long long time with no enough manpower at …

Azhan

May 25, 2026

1

Lack customer sevice and professionalism. Samsung should learn how Apple manages their service center. No laughing out loud, talking rubbish while customer is around.

JUN

May 25, 2026

1

Came all the way here to change the screen protector for my zlip 5. I made appointment through samsung members, but they told me they do not do screen protector service in molek service centre. Totally disappointed as time wasted and job …