Location: Lot J3-02 & J3-03, Level 3, Johor Bahru City Square, 106-108,, Jln. Wong Ah Fook, Johor Bahru, 80000 Johor Bahru, Johor, Malaysia
Floor 3 · Johor Bahru City Square
Operating hours not available
Based on 213 Google reviews
Based on customer ratings
Based on customer ratings
jonathan “Drfeelgood”
SAMSUNG SUCKS. NEVER EVER BUY SAMSUNG. BOUGHT A BRAND NEW SAMSUNG FOLD 7 AND WITHIN MONTHS THERE IS A "BURNT MARK" DAMAGE ON THE MAIN SCREEN EVEN THOUGH I TOOK CARE OF THE PHONE VERY WELL. THEY JUST OUTRIGHT REFUSE TO LET ME CLAIM UNDER …
IvyYui
Eddy is a very kind guy - attended to me very kindly and full of smiles. It's nice to receive a warm welcome and excellent service in the beginning of my day. …
Er Hauzhi
Did my battery replacement here, the staffs were helpful in trying to help me conplete the job within half day. I sent kn the phone on 4pm and got it back by 8pm. Pricing is as per Samsung's official replacement pricing also. If you can get same-day replacement, you can also just kill time in CS or Komtar.
Michael Kloet
Is stressful when your phone stops working and you're overseas. Had a great experience with the diagnosis and repair of my S22. Older phone but parts kept in stock. Customer service agent Seha was fantastic.
amatt channel
Visited around 1PM. Two Malay staff were talking very loudly at the Samsung Service Centre in JB City Square. It felt unprofessional and disrupted the customer environment. I hope Samsung improves their service culture.
Samsung Authorized Service Center - JB City Square
Samsung Service Center and Physiotherapy Clinics
A row of commercial buildings with various businesses. The central building features a prominent Samsung sign for customer service. To its right, there are two physiotherapy clinics, "Your Physio," with one displaying a poster about spine pain. To the left of the Samsung store, there is a "Mobile Specialist" shop. Cars are parked in front of the buildings.
Samsung Store
The exterior of a Samsung store with a large illuminated Samsung logo above the entrance. Display tables inside showcase Samsung products, including phones and laptops. Promotional banners and signage are visible, along with payment method indicators.
Samsung Storefront
The exterior of a Samsung telecommunications store. A large "SAMS" logo is visible above the entrance. Two digital displays are placed outside the store. One display shows a blue gift box with various Samsung products inside and text promoting special online exclusive promotions. The other display features the "Galaxy S26 Series" with "Galaxy AI" and a "Creative Studio" feature, allowing users to customize a pizza. The text on the display says "Create it the way you want." and has a "Generate" button.
Samsung Store
The exterior of a Samsung store with its prominent blue logo above the entrance. Inside, displays showcase various Samsung products and accessories. A sign advertises "Smart Service" and another promotes the "Galaxy S10, S10+, S10" with the tagline "Innovation Perfected.".
Samsung Customer Service
Two employees stand behind a counter at a Samsung Customer Service center. A screen displays "NOW SERVING" with ticket numbers and a "FREE" promotion. The counter has numbered service bays and displays of Samsung products and promotional materials.
Store Competition Poster
A poster advertises a store competition for "Midnight Maximum Tune 6RR". The poster lists dates, times, and participating outlets across different regions of Malaysia. It also shows images of arcade game machines and a Dahapassport card. A "No Smoking" sign is visible in the background.
Customer Service Display
A digital display shows a queue management system with numbers 3003, 3002, and 3001 currently being served at Counter 2. The display also shows instructions for signing in with Google to create a Samsung account and provides the Samsung Careline number. Below the display, a stand holds a QR code for payment via the 'bayarlah' app, with logos of various banks and e-wallets. Two chairs and smartphones are visible in the foreground.
Smartphones and Charger
A collection of smartphones and a charger are scattered inside a cardboard box. The phones are of various colors and models, with some lying face up and others face down. The charger is black and appears to be a wall adapter. The interior of the box is lined with green material on the bottom.
Samsung Smart Tutor Instructions
A card with instructions on how to use Samsung's Smart Tutor service. It includes a QR code, a toll-free number, and steps for downloading the app, contacting the service center, and connecting with a tech expert. It also provides the Samsung Careline number for 24-hour support.
Samsung Recycling Bin
A cardboard recycling bin for Samsung electronics is shown. The bin has the Samsung Recycling logo and text indicating it is for the Samsung Take-Back & Recycling Program. The lid has instructions to "Drop off your pre-loved electronics here."
Samsung Store Interior
The interior of a Samsung store, showcasing various mobile phones and accessories. A large display advertises the Galaxy Note 9, with the slogan "Be a Galaxy VIP!". Other displays feature the Galaxy S9 and accessories. The store is well-lit with ceiling lights and illuminated signage.
Samsung Store
A Samsung store interior with a large SAMSUNG sign above displays of phones and appliances. A digital sign advertises special promotions.
Phone screen with baby photos and names
A foldable phone screen displays multiple photos of newborns. Text overlays on the screen include names like "FAKHRI AZFAR", "FAYYAD AUFA", and "FAAEQ". A pop-up menu for the internet browser is visible, offering options like "New tab", "New secret tab", "Search web", and "View bookmarks". Several app icons are also displayed, including Google, YouTube, and Microsoft.
Samsung Service Center Queue Display
A digital display shows a queue number system with "Now Serving" and "Counter" labels. Two numbers, 4001 and 3012, are displayed next to counter numbers 1 and 2 respectively. An advertisement for Samsung Galaxy Z Fold7 and Z Flip7 is also visible, along with a QR code and a phone number. Several employees in Samsung-branded shirts are attending to customers at a counter. A shopping bag with "calvinklein.com" is in the foreground.
Customer Service Display
A man is taking a selfie in front of a customer service display. The display shows a queue system with "Now Serving" and "Counter" labels, and an advertisement for the Samsung Galaxy Z Flip5. The phone number 1800-88-9999 is also visible.
Samsung Smart Service Locations
A flyer titled "SAMSUNG SMART SERVICE" with the subtitle "Find the nearest Samsung Service Centres in your area". It displays maps of Malaysia with service center locations marked. The flyer indicates there are 23 Service Centres in Peninsular Malaysia, 6 Service Centres in East Malaysia, and 9 Service Centres in Klang Valley.
Damaged Smartphone Screen
A smartphone screen displays a wallpaper with numerous vertical green and white lines, indicating a screen defect. The time is 09:33, the battery is at 61%, and the location is Johor Bahru with a weather alert for a storm until 14:15. App icons for Store, Play Store, Galeri, and Google are visible.
Samsung Customer Service Information
A flyer or card detailing Samsung customer service options. It features the 'my Samsung' logo and mentions assistance via Live Chat, email, and phone. It also includes the website www.samsung.com/my and the Google Play Store logo, indicating the availability of an app.
Customer Service Counter
A customer service counter with a digital display showing "Now Serving 3012" and "Counter 2". A map labeled "Service Carnival" is also visible. Two customers are standing at the counter. A sign with a QR code and the word "bayarich" is on the counter.
Damaged Smartphone Screen During Video Call
A hand holds a smartphone displaying a video call. The screen has vertical lines of green, white, and purple, indicating damage. The caller's profile picture, a man wearing a white cap and checkered shirt, is visible. The call duration is 29:29, and the caller's name is 'Lik sikus'. The phone's interface shows icons for mute, video, and hang up. The background appears to be a bedroom with a window and a bed with floral patterned sheets.
Customer Service Counter
A customer service counter with a digital display showing "Now Serving" and "Always here to help." A Samsung logo is visible on a tray on the counter. A staff member in a black shirt is standing behind the counter. A QR code for "bayarlah" is also visible.
Customer Service Desk
A customer service desk with a large screen displaying "CUSTOMER SERVICE" and "Always here to help". Two men are standing at the counter, one appearing to be an employee. There are stools at the counter and a Samsung recycling bin in the background. A white table is in the foreground.
Customer Service Desk
A young girl in a red shirt gives a thumbs up in front of a customer service desk. Behind the desk, a woman in a black hijab smiles. A large screen displays "CUSTOMER SERVICE" and an advertisement for "Galaxy Z Flips".
