Reviews for SUBWAY Paradigm Mall JB

Josh JonesTv

May 25, 2026

3

food was okay. my sub went into the oven and the chicken came out cold… not sure how that happens. also one of the staff literally tried to shu us out as they had just closed (we were still eating)

Sabbitan Balakrishnan

May 25, 2026

4

They ran out my bread of choice so I had to settle for something else which was ok in a way. …

Wut Wut

May 25, 2026

1

Was gonna scam when I usually buy 2 BBQ chicken for only Rm21.20, but when I got there, I was charge for Rm24.40. When I ask the mamak lady say maybe the staff give me their voucher. Luckily the Malay lady staff help me at the end.

anisa hang tuah

May 25, 2026

1

The customer service is not good because she’s not say thank you when receiving money from me as a customer.

Marn Syed

May 25, 2026

1

Bad experience with their take away. Never heat up the whole sandwich, and its icy cold from fridge. The Bbq sauce its placed at the side of the bread not inside.

rj

May 25, 2026

2

customer service was bad. the servers and the lady cashier was talking to their friend whilst serving customers. did not ask if i wanted anything and only asked for payment. and kept talking to her friend. i wanted to order more.

anizan sulaiman

May 25, 2026

3

Hi! I got my meatball marinara sandwich without any dressing today. How come? …

NSS

May 25, 2026

1

This outlet has been the worst Subway (in terms of service) I’ve ever been to. The Sandwich artist, named Justin, didn’t approach me and simply stared at me while asking what I wanted. He also literally grunted and sighed when I asked to change my order from roasted chicken to the new Spicy Sub Pepper. Mind you, when I made the change, he hadn’t even started preparing my sub yet. The most disappointing part is that, instead of putting my subs in the toaster, he only heated them in the microwave. WHO IN THEIR RIGHT MIND WANTS TO EAT A SOGGY SUBWAY? Isn’t it part of your SOP to toast the bread rather than microwaving it? To make matters worse, we ended up eating our soggy subs just to avoid wasting them. The cashier, Aleeya, stared at me rudely and raised her voice when I said I didn’t want the combo set, saying “No tak boleh.” She didn’t thank me, showed no manners, and had no regard for customer service whatsoever. It’s clear that the outlet manager wasn’t around, because I’m sure I wouldn’t have had to endure this experience if they were there. To the Head of Department, if you even bother to read this, please retrain your staff. It’s incredibly disappointing to go into a fast food outlet hungry, hoping for something quick and easy, only to experience such poor service.

Wan Nur Haziqah Wan Ibrahim

May 25, 2026

1

I ordered on Grab but missing my cookies :( why didn’t check first? :(

sze yah chng

May 25, 2026

4

Ordered thru grab. The food is still Hot when I received. Nice!