Yvonne Tan
1
Ordered HOURS AGO, collection point is flooded without instructions how to collect. Everyone is holding phones with their order numbers displayed HOPING the crew sees it. …
Rating Summary
3.1
800 Google reviews
5 47%
4 4%
3 4%
2 4%
1 42%
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Alan Lye
1
It is difficult to understand why so many Singaporeans flock to this shop. From 3 hours of waiting 19Jul 2025, the 4 staffs on shift were simply standing around and refuse to take any orders for the next 3 hours, citing long lists of …
Kevin KW
2
The milk tea is good but the app is totally busted and broken . The “1cup/ 1 order before your order” number jumps every few seconds and goes up to 100+ then changes back to 20 or sth. Not reliable , most reliable is if you go to the shop and watch the order number on the panel itself
HL
1
30 min passed, status did not change at all and still stuck at 2 hours 140 cup. 1.5hours ago, it was waiting of 3hours 220cups when I PLACED order. So took 1.5hour to produce 80cup? 👎 I ordered at 1pm , at this rate I have to …
Chiyar Lock Lua
1
Absolutely horrible!! If you're in a rush and do not have at least one hour to wait don't bother ordering!! I placed my order through the app at 2.24pm, it showed 71 orders to go, at 2.28pm it showed 26 orders more, but at 2.33pm it hiked …
Vampire Kkkk
1
Very bad customer service from the cashier and order girl with black spec. Why are you keep staring the customer when they are just thinking what to order with your un patience face can’t you just wait for 1-2 sec? If not interested in serving then just don’t work lah. People are paying for the drink and you keep showing black face.
Tommy Ng
1
Located within the great mall of Southkey, this outlet is located at the 2nd level which is next to iHospital. There is an escalator leading right to it. …
Florence Gwee
1
Worst CHAGEE outlet ever, black faced cashier took order, deterred customers away.. black faced and soulless service.. told customers at least 2 hrs wait (to manage expectation, I know but ridiculous as my tix is 7 nos away) after order is …
SC Chua
1
Horrible management for the Chagee x Hello Kitty mini charm. The cashier terminal "couldn't connect to server" since 10am so the whole lot of customers were told to wait. At around 12.20pm, the staff then issued Q tickets and gotten our …
Serene Yeo
1
If I can not give any stars i would. Almost 30 mins into waiting for my drinks but the numbers on the screen hardly ever moved. Some staff are working hard but there are 3 staff that are standing and just watching. Perhaps if there’s better …